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WeLL SYMPOSIUM 2023 | Culture of Innovation

International Symposium on digital health & care

Where international experience meets science and industry; to connect, share and improve healthcare

See you on friday 10th of March 2023

International Symposium on digital health & care

NeLL was founded five years ago, giving us a reason to celebrate and reflect on what we have achieved in the past five years.

We would like to invite you to provide a glimpse into the future of healthcare and show you our transition into the global healthcare market with the World eHealth Living Lab (WeLL).

During this one-day live event, we will share information on the culture of innovation in an ever-changing healthcare system. With challenges like an ageing population, rising healthcare costs, fragmented healthcare supply and advancing medical technologies and IT-systems. Population healthcare management and culture of innovation are entwined.

A multidisciplinary team chaired by prof. Niels H. Chavannes and prof. Mattijs E. Numans, and hosted bij the National eHealth Living Lab (NeLL) and Health Campus The Hague.

The symposium intends to connect (healthcare)professionals, academics, students and start-ups from all over the world to share ideas, insights and experiences. Together we work on the worldwide adoption of more intelligent, better, inclusive and digital person-centered health and care.

We offer an online full-day program with all keynote speakers and 2 break-out sessions from the plenary hall. When participating live, there is the possibility to choose between the different break-out sessions offered.


Opening - 5 year anniversary NeLL

Opening speech

Keynote Key considerations for the succes of digital therapeutics

Prof Josip Car is a physician scientist with a track record of local, national, and international clinical and academic leadership. He has been leading, researching, and advising on health systems, population and digital health transformation with the WHO, international agencies and Ministries of Health such as Singapore and the UK’s NHS. Dr Car helped secure over $70m of research funding, led numerous digital health and health care innovation and research projects, published 350 scientific articles with over 50,000 citations, contributed to national and international guidelines and policy documents. He has been conferred awards and professional recognitions, such as from the UK Department of Health for regional health service innovation in London, Singapore National Innovation Challenge for digital diabetes care and the BMJ’s top ten reviewer award. He is a Board Member of BMC Medicine, JMIR and Journal of Global Health, an Editor of the Cochrane Collaboration amongst others.

Session 1 Implementation of eHealth in daily practice; Evaluate and learn!

Curious about the buttons your healthcare organisation can push to implement eHealth successfully? In this workshop, we will evaluate some cases with the quick scan of the Hybrid Healthcare Quality Assessment (HHQA). Evaluate and learn from each other about which factors are essential to transform to hybrid care.

The workshop will be conducted by Kyma Schnoor, PhD student NeLL and Unilabs, and Rosian Tossaint PhD, NeLL. Both are researching eHealth implementation. Rosian Tossaint developed the HHQA during her PhD project.

Session 2 Design thinking and cultural changes

In this workshop, we will explain how we use design thinking as a method for improving (complex) work environments such as hospitals, and which cultural challenges we encounter. We would like to discuss these challenges together and actively work on them in a co-creation session. You will get an impression of applying design thinking in practice and discover why it is valuable.

Session 3 Cultural Atlas: Your route to achieving international cooperation

International cooperation is essential as healthcare challenges transcend national borders. But how do you do it? In this workshop, you will learn about cultural differences and how to bridge these to achieve effective international cooperation.

Coffee break

Keynote Designing (with) Healthcare

Maaike is professor of Design for Digital Transformation at TU Delft and the LUMC. Her research focuses on digital transformation in healthcare and how design thinking can support the development of impactful human-centred healthcare transformation. Maaike also is board member of the National e-Health Living Lab, co-lead of the Convergence Initiative 'Healthy Start' and co-director of an international special interest group on Health Systems Design. In addition to her research work, Maaike is also head of the Design Organization and Strategy department at the Faculty of Industrial Design Engineering at TU Delft.

“To turn imagination into desirable new realities you have to have discourses with the right groups of people”

Lunch break

Lunch Debate

How can the collaboration between the public and private sectors effectively engage the general population?

Niels Chavannes – Debate leader

Digitality vs. Public Health - time for a reboot!!

Viktoria Stein is Assistant Professor at the Department for Public Health and Primary Care at Leiden University Medical Centre and joint editor-in-chief of the International Journal of Integrated Care. She is also co-founder and co-CEO of VM Partners Integrating Health and Care. Viktoria’s recognition as a leading expert in integrated care policy, design and implementation has led to her extensive work as a consultant and expert for international agencies like the World Health Organisation, World Bank, the European Commission, or Accreditation Canada, providing input on so diverse topics as workforce development, integrated care design, evaluation and monitoring, or population health management and community involvement. She has worked around the world, including Australia, Brazil, Malaysia, and Moldova. A special focus throughout her career has been the creation of opportunities to develop learning organisations and systems.

“Digitality is here to stay whether we like it or not. It is high time to answer the question of how to integrate digital health solutions into our public health systems.”

Session 4 Adapting an eHealth intervention to the local context

Example of developing an evidence-based eHealth Intervention for Chronic Kidney Disease Self-management in China. Learn how to perform contextual analysis, and how to use these findings to adapt eHealth interventions.

Session 5 Design thinking and cultural changes

In this workshop, we will explain how we use design thinking as a method for improving (complex) work environments such as hospitals, and which cultural challenges we encounter. We would like to discuss these challenges together and actively work on them in a co-creation session. You will get an impression of applying design thinking in practice and discover why it is valuable.

Session 6 Emovere: recovery from unexplained (pain) symptoms

Emovere is a Citizen Science project, in which various interventions are co-created with experience experts to help patients with persistent physical symptoms (PPS) recover, to give health care professionals additional tools to work with for these patients and to improve the health of a population in three neighbourhoods in The Hague.


keynote The role of digital health in behaviour change

Founder of population Health management programs in the UAE, her experience focused on establishing competitive healthcare products for chronic care management, telemedicine, home services, corporate and occupational health and wellness. Doaa joined Unilabs last August 2021 as the Head of Homecare under the medical unit, With her knowledge and extensive experience in building customer centric healthcare services she is currently heading the Strategy and innovation of Unilabs middle east.

  • More than 10 years of healthcare experience in UAE, a pioneer in the foundation of Population Health Management Programs in the UAE.
  • PhD Faculty of Medicine” Effectiveness of Disease management Diabetes in Abu Dhabi" University of Duisburg- Essen, Germany, 2019
  • Co-Founder of Chronic Disease Management Programs (DMPs) in UAE, National Health Insurance Company, Daman
  • Black Belt “Lean six Sigma”, USA
  • Certified Chronic care professional CCP, USA
  • A member of the Sector Advisory committee of The National qualification Authority, Abu Dhabi, UAE


All keynotespeakers, Niels H. Chavannes, Rimke C. Vos and Desiree Hoving



At the end of this day all keynote speakers will discuss and elaborate several topics during an interactive panel discussion.

Is this for you?

The conference reaches out to anyone interested in understanding, development, implementation, and evaluating of innovative healthcare models based on an optimal mix of physical and digital care.

During this symposium we will discuss data, design, reaching patients, patient safety, efficiency and convenience. So whether you are a patient, a caregiver, an eHealth developer, an innovation manager, a policy maker, student or scientist, this online event might offer you just the fresh insights and inspiration you need.

We invite you to get inspired, to participate in discussions and share your ideas. Meet new people, broaden your network and connect; all with the same goal: improving healthcare for all.

Heath Campus Den Haag